How do I cancel my subscription?

Log in to your Candy.ai account
Go to the 'My Profile' menu
Click on 'Settings'
At the bottom, you will find your subscription details along with an 'Unsubscribe' button
Click on 'Unsubscribe' and follow any additional prompts to confirm the cancellation

Visual guide:

Comments

4 comments

Walter Flavio Soldo

December 08, 2025 05:29
Mother fucker
0
Gabriel Flores

February 01, 2026 22:16

Edited
I'm in the candy ai website (using my browser on my phone, not the app) to unsubscribe, but as I follow the instructions in the FAQ, the website does not have the "Unsubscribe" button, only the "Delete Account" option so ended up just deleting my account. Did that automatically cancelled my subscription?
Please reply.
0
Chipoj

February 13, 2026 23:07
Hello, I already cancelled my subscription and I'm requesting a refund because I didn't request an annual purchase of the service. I was charged a monthly fee and I meet all the requirements for a refund
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Julio-azar

April 13, 2026 01:33
Malísimo el servicio. Las conversaciones son en inglés. Solo a pedido algunas frases las hace en español y luego vuelve al inglés. Ahora no encuentro forma de solicitar reembolso. Una estafa!!
0

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